Sign-in and account help
Use the normal sign-in and password-reset options first. Account and subscription controls are available from your Account page after signing in.
Open sign inHelp & support
Fellow Support
Find the right route for account, billing, privacy, safeguarding and service issues. This page does not expose private account information.
Billing and subscription
Plan access, billing status and available subscription controls are shown in Account & billing. Payment-card details are handled by Stripe rather than stored by Fellow.
Account & billingPrivacy and your data
Export your data, make a privacy request, review your choices or start account deletion from the Privacy Centre.
Privacy CentreService availability
Check whether the Fellow web application is currently responding. The status page deliberately does not claim that every external AI or payment provider is healthy.
Service statusContact support
The public support inbox has not yet been configured. The launch checklist will keep this as an outstanding production-setting item until NEXT_PUBLIC_SUPPORT_EMAIL is set to a monitored address.
Safety concern?
Use the dedicated safeguarding route for concerns about a student or unsafe content. Fellow is an educational preparation service, not an emergency or safeguarding authority.
Open safeguarding