Clear rules for using and buying Fellow.

For an eligible first-time customer, an Individual Pro subscription starts with a 5-day free trial and a School subscription starts with a 7-day free trial. Trial eligibility is limited to the first subscription associated with the Stripe customer/account; a previous, expired or cancelled subscription does not create another free trial.

Before checkout, Fellow shows the selected plan, price, billing interval and trial terms. Stripe collects the payment method used for the subscription. Unless you cancel before an eligible trial ends, Stripe will automatically charge the displayed monthly or annual price at the end of the trial. The subscription then renews automatically at the selected interval until cancelled.

If an account is not eligible for another trial, checkout may start the paid subscription immediately. The Stripe checkout screen is the final confirmation of the amount and billing interval before purchase.

You can manage or cancel an active Stripe subscription from the Account page. Cancelling normally stops future renewal while access continues until the end of the current paid period, or until the trial ends where Stripe applies cancellation at trial end, subject to the checkout terms and applicable consumer law.

Where enabled, valid Stripe promotion codes can be entered during checkout. The discount, duration and any eligibility rules shown by Stripe apply to that purchase. School subscriptions include the seats and usage stated on the pricing page; additional seats or paid add-ons may have separate prices and billing terms shown before purchase.

UK consumers may have statutory cancellation, refund, repair, repeat-performance or price-reduction rights depending on what was bought, when supply began and the circumstances. Nothing in these terms removes those rights.

Where the law requires consent or acknowledgement before digital supply begins during a cancellation period, Fellow asks for that acknowledgement before sending the customer to Stripe. Starting access does not remove any statutory right unless the applicable legal requirements for doing so are satisfied.

To request a cancellation remedy or refund you believe you are legally entitled to, contact msgray95@hotmail.com and provide the account email, purchase date and a short description of the issue. Do not send card numbers or other payment-card details. Any discretionary refund outside statutory rights is assessed against the circumstances and Stripe transaction status.

Do not attempt to break account security, access another person's data, misuse school workspaces, upload unlawful material, harass another user, or use the service to facilitate cheating in a live assessment. Practice and learning are encouraged; misrepresenting AI-generated work as your own where rules prohibit it is not.

Some features use external AI, voice, hosting, authentication and payment providers. AI can make mistakes. Important application requirements, deadlines and test rules must be checked against the official university or test-provider source. Do not enter information that is unnecessary for the learning task, particularly highly sensitive personal information.

Fellow may change features, models or practice content to improve accuracy, security or compliance. Reasonable efforts are made to keep the service available, but uninterrupted availability is not promised. Material changes to paid-plan features or these terms should be communicated clearly.

Fellow's original interface, explanations and practice materials remain protected by applicable intellectual-property law. Official university/test-provider names and materials belong to their respective owners. Fellow is not presented as an official Oxford or Cambridge service.

Nothing limits liability where the law does not allow it to be limited, including liability for fraud or personal injury caused by negligence. Subject to those protections, Fellow is an educational preparation tool and is not responsible for admissions decisions made by universities or for decisions based on ignoring official application guidance.

How personal data is handled is explained in the Privacy Notice. Privacy choices are described in the Cookie Notice. Safety concerns can be raised through the Safeguarding page. Other legal or consumer complaints can be sent to msgray95@hotmail.com.